Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Identity information: Name, date of birth, gender
• Contact information: Email address, phone number, postal address
• Health information: Medical history, symptoms, treatment notes, test results, and other health-related information necessary to provide our services
• Appointment information: Booking dates, times, services requested, and cancellation history
• Payment information: Transaction records (payment card details are processed securely by our third-party payment processor and are not stored by us)
• Website usage data: IP address, browser type, pages visited, and cookies (see section 7)

2. How We Collect Information

We collect personal information through:

• Consultation forms and health assessments
• Online booking and contact forms on our website
• Phone, email, and in-person communications
• Referrals from other health practitioners (with your consent)
• Automatically through website cookies and analytics

3. How We Use Your Information

We use your personal information to:

• Provide naturopathic and natural therapy services
• Manage appointments and bookings
• Communicate with you about your treatment and appointments
• Process payments for services
• Comply with legal and professional obligations
• Improve our services and website experience
• Send you health-related communications (with your consent, and you may opt out at any time)

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure electronic storage with encryption
• Password-protected systems and restricted access
• Secure physical storage for any paper-based health records
• Regular review of security practices

Health records are retained for a minimum of 7 years from the date of the last entry, or in the case of minors, until 7 years after the patient turns 18, as required by Victorian law.

5. Disclosure of Your Information

We will not disclose your personal or health information to third parties without your consent, except where:

• Required or authorised by law (e.g., mandatory reporting obligations)
• Necessary for your ongoing health care (e.g., referral to another practitioner, with your consent)
• Required by our professional regulatory body for audit or compliance purposes
• Necessary for payment processing (limited to transaction data only)

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal and health information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect usage data. You can manage cookie preferences through your browser settings. We may use third-party analytics services (such as Google Analytics) to understand website usage patterns. This data is collected anonymously and does not identify you personally.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Health Complaints Commissioner (Victoria).