Cancellation Policy

Cancellation Notice

A minimum of 24 hours' notice is required to cancel or reschedule any appointment. You can cancel or reschedule by:

• Calling us on 0483 929 924
• Emailing info@wholisticessentials.com.au

Late Cancellations

Cancellations made with less than 24 hours' notice may be charged the full appointment fee. We understand that genuine emergencies occur, and these will be handled on a case-by-case basis at our discretion.

No Shows

Failure to attend a booked appointment without any prior notice (“no show”) will incur the full appointment fee. Repeated no-shows may result in a requirement to prepay for future appointments.

Refund Policy for Paid Appointments

For appointments that require prepayment at the time of booking:

• Cancelled with 24+ hours' notice: A full refund will be issued to your original payment method within 5-10 business days.
• Cancelled with less than 24 hours' notice: No refund will be issued unless exceptional circumstances apply.
• No show: No refund will be issued.
• Rescheduling: If you reschedule with 24+ hours' notice, your payment will be applied to the rescheduled appointment at no additional cost.

Practitioner Cancellations

In the rare event that we need to cancel or reschedule your appointment, we will provide as much notice as possible and offer you the next available alternative time. If you have prepaid for a cancelled appointment and an alternative time does not suit, a full refund will be issued.

Contact Us

If you have any questions about our cancellation policy, please don't hesitate to contact us.